What term is used for individuals who play a role in assessing a client’s situation through their insights?

The term "collateral contacts" refers to individuals who provide additional insights or information relevant to a client's situation. In social work practice, collateral contacts can be family members, friends, professionals, or others who have a connection with the client and can contribute to a fuller understanding of the client’s context, challenges, and strengths. Utilizing these contacts helps social workers gather comprehensive data, assess needs, and devise effective intervention strategies.

This approach allows for a multi-dimensional view of a client's circumstances and circumscribed experiences, which is essential in developing holistic care plans. Engaging collateral contacts enhances the assessment process by ensuring that the social worker is not solely relying on the client's self-reported information but also considering external perspectives that may illuminate various aspects of the client’s situation.