What is the first step in the problem-solving process in social work?

The first step in the problem-solving process in social work is engagement with the client to build rapport. This initial step is crucial because it establishes a trusting relationship between the social worker and the client, which is essential for effective intervention. Building rapport helps the client feel comfortable sharing personal information, which is necessary for understanding their situation fully.

Through engagement, the social worker creates a safe space for the client to express their concerns, emotions, and needs. This foundation of trust is vital for collaborative work, allowing the social worker to effectively assess the client’s issues and guide them through the problem-solving process. Once rapport is established, the social worker can move on to further steps such as assessment, goal setting, and exploring available resources. Thus, without this critical initial engagement, the effectiveness of subsequent steps in the problem-solving process may be compromised.