In social work practice, what does 'case management' involve?

In social work practice, case management is fundamentally a collaborative process focused on assessing, planning, implementing, coordinating, monitoring, and evaluating options and services to meet a client's needs. This approach is tailored to individuals, allowing for a personalized response to various challenges they may face. It emphasizes the active involvement of clients, ensuring that their preferences and resources are taken into account while developing a comprehensive plan of care.

By engaging clients in this manner, case management promotes empowerment and self-determination, which are central tenets of effective social work practice. This process also involves connecting clients with appropriate resources, services, supports, and care providers, facilitating their access to necessary interventions that improve their overall well-being. The goal is to create a cohesive plan that addresses the multifaceted needs of the client, thereby enhancing their chances for successful outcomes in their respective situations.